10:00 AM
That F*ckin’ SmartBro Call Agent
stormbreaker
I was pissed earlier by a Customer Service Representative of Smartbro. This happened early this morning when I called their support desk to help me figure our how to activate my connection. Actually I’m a bit surprised when I opened my browser and it redirected to the Smartbro portal. The portal page is a new website, and though it is a legitimate website, I became worried when it did not accept my account details (when I entered them). Eventually, they locked my account (it later showed up on the login page). That prompted to call their tech support. I had a long conversation with the guy in their tech support center, but the only best thing he had done was to restore my account, but still, I could not login to their portal page.
After about 20 minutes of trying all the things he was telling me to do, I opened my browser for another time and tell him.
Me: Sandali lang ha. It takes about 2 minutes kasi bago mag-load yung portal. Intayin lang natin.
Smart: Ok sir. Intayin nyo na lang po. (Then he cut the call off)
How do you feel when you experience the same?
After about 20 minutes of trying all the things he was telling me to do, I opened my browser for another time and tell him.
Me: Sandali lang ha. It takes about 2 minutes kasi bago mag-load yung portal. Intayin lang natin.
Smart: Ok sir. Intayin nyo na lang po. (Then he cut the call off)
How do you feel when you experience the same?